All questions related to your profile and managing it

• How can I change my password? 466
• I play in several clubs, can I have a single login? 294
• I have a single account across several clubs, how do I choose which club to display? 220
• A family member wants to become a member, can I add them? 190
• How do I book for a family member? 76
• I've lost my password. How can I recover it? 324
• How do I change my profile photo and information? 52
• I have several accounts: how do I merge them into a single login? 36
• How do I change the site language? 50
• How do I set my personal access code? 133
• My data: download, leave the club, delete my account 69
• How do I become a club member online? 92

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 212
• Why are some cells pink on the board? 427
• How can I make a booking 997
• How can I book with a guest? 284
• How can I edit a booking? 232
• How can I delete a booking? 340
• All courts are occupied. Can I join the waiting list? 116
• What payment methods are available to me for a booking? 131
• How to create an open booking 83
• How to join an open match 73
• Where can I find the court access code (door code)? 134
• How do I withdraw from an open match? 51
• How do I view my booking history? 65
• How do I see the weekly schedule? 60
• How do I find and book at another club? 44

How do I register for a camp or a school?

• Sign up for a tennis lesson 181

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 63
• How do I pay for a booking with my wallet? 47
• How do I split the payment with my partner? 42
• How do I use my restaurant vouchers? 47
• How do I view and pay my invoices? 34
• How do I download my certificates? 48
• How do I send money from my wallet to another member? 64

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 85
• How do I join my club's WhatsApp groups? 81
• How do I take part in the Défi-Plugin (challenge tournament)? 38
• Défi-Plugin: I played without creating the match, how do I enter the score? 46

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 96
• How do I turn on dark mode? 32
• How do I install the Plugin.ch mobile app? 155
• How do I choose the notifications I receive on my phone? 53
• Where can I find the messages sent by my club? 43

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 83
• The administration home page 53

• Manage access 81
• Manage membership cards 61
• Manage clubhouse 47
• Manage restaurant credit 41
• Manage email sending 42
• Manage invoicing 43
• Manage member groups 47
• Manage registrations 51
• Manage special days 36
• Manage offers 41
• Manage online payments 56
• Manage billing regions 57
• Manage the club manager 47
• Manage challenge tournaments 41
• Manage RFID validation 86
• Manage general settings 39
• Setting up the accounts (general ledger) 145
• Configure EBICS: connect Plugin.ch to your bank 57
• Gate access log 47
• Manage multiple buildings 133

• Create a new court 70
• Manage court groups 59
• Manage booking periods 87
• Manage court usage 80
• List, edit, or delete a court 86
• Manage sports 52
• Close courts 43

• Create a new season 47
• Edit or delete a season 66
• Open the winter season by copying last season 60
• Link a sport to a season 53

• Manage recurrence authorizations 69
• Manage restrictions 39
• Manage subscription type 64
• Create booking prices: per session or per season 36
• Check rates with the rate grid 55
• Manage non-member and pay-as-you-go deductions 68
• Booking without a subscription: the guest subscription 72

• Create an item 54
• Assign an item to a member 56
• Edit or delete an item 66
• Delete an item assigned to a member 81
• Import linked items from Excel 70

• Display the member list 60
• Create a new member 87
• View a member's detailed information 76
• Display a member's operational data 91
• Manage member subscriptions 76
• Import member data 71
• Print member cards 53
• Print and export the member list 61
• Charge an item to a member or a group 84
• Link a member to a group 70
• Edit and delete a member 49
• Search for a member 43
• Managing duplicates: merging two profiles 58
• Managing units to be deducted: personalised hours and non-members 41
• Manage Swiss Tennis licenses 38
• Topping up a member's wallet 39
• Find and reactivate a removed member 54
• Issue a certificate for a member 32
• Managing families 45
• Handling erasure requests (GDPR) 37

• Add a new sponsor 57
• Invoice sponsors 46
• Re-invoice sponsors 40

• Assign and remove a role 80
• Roles and access: create and edit a role 48

• Gérer son école de tennis : la marche à suivre 107
• Activating the Lessons module 103
• Creating lesson items 54
• Create, edit, and delete a lesson 74
• Manage lesson groups 51
• Manage lesson enrollments 66
• Prerequisite 158
• Invoice and reminder texts 53
• Teachers' schedule 47
• Grouped payments of registrations (basket) 45
• Change the rate of a registration 79
• Copy a lesson for the next season 59
• Changements en cours de saison 72
• Cancel or make up a lesson 60
• Ce que fait le prof 50
• Prix, membres et non-membres 58
• Paiement en ligne et facturation 90
• N° AVS et export Jeunesse et Sport 106
• Questions fréquentes sur les cours 78
• Résoudre les conflits de planning 52
• Proposer des créneaux de préférence 54
• Placer les élèves automatiquement 58
• Envoyer son planning à un professeur 57
• Préparer le planning de la semaine 60
• Reprendre les groupes de la saison passée 57

• Complete management of equipment rental 62

• Find old invoice groups (archives) 48
• Invoice considerations and display 59
• Create invoices 45
• Send invoices by email 55
• Manage payment reminders 45
• Print invoices 48
• List and search invoices 60
• Edit and delete invoices 62
• Invoicing a membership fee or an item: what's the difference? 74
• Automatic reminders for e-mail invoices 33
• Keeping the accounts with the general ledger 45
• Manage family discounts 46
• Import accounts from Excel 66
• Carry an overpayment over to the next invoice 45
• How invoice dates are calculated 63
• Annuler une facture ou une ligne déjà comptabilisée 34
• Transit accounts for online payments 105
• Cancel a reminder and go back to the original invoice 59
• Invoicing guests (non-member hours) for the season 41

• List of bank payments 42
• Processing via bank files 82
• Process a manual payment 45

• Process installments 47

• Managing bookings in the schedule 78
• Configure and use open matches 73
• Manage the set times 46
• Create a promo code and use it 74
• Refund a fixed-hour session that was released and taken again 60
• Moving a booking and creating a recurrence in the schedule 52
• Creating and managing recurrences 43
• The weekly view and the all-sports view 78
• The cash journal and the history of a booking 53
• Manage cash register prices 44
• Offering items with a booking 85
• Deleted bookings and deletion records 48
• Replace a player on a fixed hour 90
• A fixed hour cannot be added: nothing is displayed 44

• Manage automatic emails 45
• Sending bulk emails 40
• Manage messages 49
• History of sent emails 43
• Writing an e-mail with the editor 160
• Birthday and inactive member e-mails 44

• Manage challenge tournaments 47

• Enable partner search 83

• The statistics dashboard 97
• Invoicing bookings from the statistics 65

• Access the program 189
• Booking by a member 76

• Creating and configuring a lesson 86
• Sign up for a tennis lesson 62
• Managing registrations (administrator) 64
• Managing groups and the schedule 68
• Tennis lesson invoicing 61
• Invoicing check and Youth and Sport export 105

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 61
• Adding and editing an employee 45
• Special cases: minor salary, young people, pensioners, LPP 42
• Running the monthly payroll 46
• Entering a compensated absence (army, maternity, illness, accident) 76
• The 13th salary and holidays for hourly employees 61
• Paying salaries and reconciling them with the bank 79
• Correcting an approved payslip 48
• Salary certificates and annual lists 69

You'll find all the questions about booking without an account

• How can I book if I don't have an account 921
• Where can I find available courts in my area? 188
• How can I edit/cancel my booking if I don't have an account? 240